Policies

Official Business Hours

Vibrato, LLC is open for business Monday-Tuesday and Thursday-Saturday, 6:00pm EST- 10:00pm EST. We are closed on Sundays, Wednesdays, and holidays.

Return/Exchange Policy

All sales are final. There will be no refunds or exchanges issued for any purchased product unless the merchant has issued an incorrect product. If the customer receives an incorrect product, visit the Help Desk to inform us. In this case, the product(s) must be shipped back to the merchant within 30 days of purchase with all tags and wrappings attached before an exchange will be considered. Product(s) that are shipped back to the merchant must be completely unused and unaltered. If Vibrato, LLC deems the incorrect product is at the fault of the merchant, an exchange could be granted, not a refund.

Vibrato, LLC reserves the right to limit or decline any returns or exchanges regardless of whether a customer has a receipt or is not satisfied with their purchase. Every eligible exchange item is subject to an exchange verification process and applicable state laws. The owner of Vibrato, LLC has the absolute authority to make final decisions regarding all returns/exchanges.

At Vibrato, LLC, we prioritize the safety and well-being of our customers. While we strive to create high-quality products using carefully selected ingredients, we understand that individuals may have varying sensitivities and allergies. Therefore, we have implemented the following policy to address potential allergic reactions:

1. Transparency in Ingredients:
We are committed to providing transparent information about the ingredients used in our products. Detailed ingredient lists can be found on product packaging and our official website, ensuring customers can make informed decisions based on their individual needs and sensitivities.

2. Consultation with a Doctor:
We strongly advise all customers, especially those with known allergies or sensitivities, to consult with a qualified healthcare professional before using our products. This precautionary step is crucial to assess individual health conditions and ensure compatibility with our product formulations.

3. Individual Responsibility:
While we take utmost care in formulating and producing our products, individuals bear the responsibility for their own health and safety. Customers should read product labels, follow usage instructions, and be aware of any potential allergens based on their personal medical history.

4. Not Liable for Allergic Reactions:
Vibrato, LLC is not held liable for any allergic reactions or adverse effects resulting from the use of our products. By purchasing and using our products, customers acknowledge and accept this policy. It is essential to perform a patch test before widespread use to mitigate the risk of adverse reactions.

5. Reporting Adverse Reactions:
We encourage customers to report any adverse reactions or concerns related to our products promptly. This information allows us to continually improve our formulations and maintain the highest standards of product safety.

 Shipping Policy

Shipping Times: Shipping can take up to 5-10 business days after the processing time. Once the processing time clears, the shipping time begins. We process and ship packages on the days we are open for business. At this time, express shipping is not included for our products on our website. If customers would like an express shipping option, visit the Help Desk during our business hours to email us and place an order.

• Shipping times may be delayed if the shipping address is questionable and/or the order is flagged as a risk (we use this additional time to help ensure the security of the customer’s payment information).  We may require proof of identification for the billing information received. 

Shipment Tracking: Once we ship an order and receive the tracking number from the carrier, customers will receive a tracking number to the email provided at checkout.

Delivery of Products: Once products have been shipped, Vibrato, LLC is not responsible for any issues that arise with lost, held, or stolen packages. Ownership of a package immediately transfers to the carrier upon our delivery of the package to the shipping carrier. Please contact the carrier with any delivery issues. Our company is not responsible for the postal carriers.

Incorrect Mailing Address: If customers provide an incorrect address at the time of purchase and the order has already been shipped, we are not responsible for any delay/non-receipt of the package. Any issues with deliveries must be resolved with the shipping carrier. Once an order has been placed, we cannot change any mailing addresses. Be sure to double-check all provided information before confirming an order.